Directive (EU) 2023/2673 compliance

Prepare your Shopify store for the new mandatory online withdrawal function.

Easy EU Withdrawal Button adds a clear function to your store so customers can exercise their right of withdrawal online, receive an acknowledgement and leave a documented request.

No complex returns platform. Just the flow needed to receive, review and document withdrawal requests from Shopify.

Install for free → See how it works

Available for Shopify. Quick installation and guided setup.

Button, link or trigger included

Public form and dedicated page

Unlimited requests

7 European languages included

Screenshot of the Easy EU Withdrawal Button request dashboard

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What changes

The regulation requires an online withdrawal function that is easy to find, visible and confirmed.

Directive (EU) 2023/2673 amends Directive 2011/83/EU and establishes, among other obligations, that when a contract can be concluded online, consumers must also be able to withdraw through a clearly identified online function, with final confirmation and acknowledgement on a durable medium.

Regulatory compliance

A solution built around the workflow the regulation puts at the centre.

The app focuses on what matters: offering visible access, receiving the declaration, confirming the customer’s intention and keeping an organised record for the store.

Visible access to withdrawal

Add the function through a button, menu link, dedicated page or custom trigger within the store.

Guided online form

The customer identifies the order, selects products when applicable and reviews the request before confirming it.

Confirmation and acknowledgement

The request is confirmed in two steps and an acknowledgement is sent to the customer together with the corresponding notification to the store.

Record for review

Each request is collected in the panel so the team can review the case with order and traceability.

How it works

A simple flow for the customer and useful for the store.

The goal is that any buyer can submit a request without friction and the merchant receives it in a structured way.

The customer opens the form

They can do it from a button, a link, a specific page or a trigger configured in the store.

They enter order and email

The app tries to locate the order. If it cannot find it, the store can receive the request as unverified.

They select what they want to withdraw

They can submit withdrawal for the order or for specific products, depending on the case and the available configuration.

They confirm the request

Before submitting it, they review a summary and confirm their intention with a second step.

The store receives the case

The customer receives the acknowledgement and the merchant can review the request from the app panel.

Free plan

Start at no cost with everything essential to receive requests.

Free includes access to the form, the public flow, automatic emails, the basic panel and standard languages. There is no request limit.

Custom button, link or trigger

Publish access to withdrawal where it fits best in your store: visible block, menu link, information page or custom trigger.

Public popup and dedicated page

The customer can submit the request in a popup or from a dedicated withdrawal page if you prefer a permanent URL.

Verified or unverified requests

If the order is found, the request is linked to it. If not, it can be registered as unverified for manual review.

Acknowledgement to the customer and notice to the store

Transactional emails to document the received request and notify the responsible team.

Basic panel with internal notes

View requests, status, linked order and add internal notes, also on the free plan.

7 languages included

English, German, Spanish, French, Italian, Dutch and Portuguese with standard texts included.

Pro plan

Customise the experience and manage requests with more context.

Pro is designed for stores that want a more polished experience, texts adapted to their brand and additional tools inside the Shopify back office.

Editable texts by language

Customise the popup and emails in the included languages to match your tone and store conditions.

Design aligned with your brand

Adjust the public form presentation and remove EasyWithdrawal branding for a more integrated experience.

Block in Shopify orders

Check from the order detail whether there is an open request before preparing, closing or reviewing the case.

Action in customer accounts

Add the withdrawal action from the customer’s order and show the request status in their account.

Refund synchronisation

When the order is refunded in Shopify, the request is automatically synchronised in the app to keep the case file updated.

Advanced resolutions

Record decisions and closures in greater detail so the team can work in an organised way.

App screenshots

Prepare the landing to show the real product.

The popup section uses a square format. The rest of the screenshots are prepared in 4:3 to show the panel, detail and customisers.

Request table

View for reviewing received requests, status, order, customer and date.

Request detail

Order information, included products, emails sent and internal notes.

Popup customiser

Settings for texts, appearance and the public form experience.

Email customiser

Communication texts for customer and store, editable by language in Pro.

Order block

Notice inside the order detail to know whether there is an open request.

Customer account

Withdrawal action and request status from the customer’s order.

Plans

Free to activate the flow. Pro to integrate it better into your operation.

Unlimited requests. The move to Pro is justified by customisation, branding and review tools inside the back office.

Free

To activate the withdrawal function and start receiving online requests.

$0 / month

Custom button, link or trigger
Public popup
Dedicated page form
Requests with verified or unverified order
Acknowledgement to the customer
Notice to the store
Basic request panel
Internal notes
7 standard languages
Unlimited requests

Install for free

Pro

For stores that want a more polished branded experience and more operational context.

More complete

$2.99 / month

Or $29.90 / year

Everything included in Free
Popup texts editable by language
Email texts editable by language
Customisable popup appearance
No EasyWithdrawal branding
Block in Shopify orders
Action and status in customer accounts
Automatic synchronisation when refunding in Shopify
Advanced resolutions

Activate Pro

Included features

Free covers reception. Pro adds branding and more management tools.

Access to the form is included in all plans. Pro focuses on customisation, order back office and customer accounts.

Compliance and request reception

What customers need to exercise withdrawal in a simple way.

Feature	Free	Pro
Custom button, link or trigger Add access to the form from a block, menu link or custom trigger.	Included	Included
Public withdrawal popup The customer can locate the order and submit the request from the store.	Included	Included
Dedicated page form Create a specific withdrawal page if the store prefers it.	Included	Included
Requests without verified order If the order is not found, the request can be received as unverified.	Included	Included
Acknowledgement to customer and store notice Transactional emails to document the received request.	Included	Included
Request panel List, detail and statuses to review each request.	Basic	Advanced

Customisation and brand

Control over texts, emails and visual presentation.

Feature	Free	Pro
Popup texts Adapt the public form content by language.	Standard texts	Editable by language
Email texts Customise subject and body of the emails for customer and store.	Standard texts	Editable by language
Popup appearance Adjust colours, borders, buttons and general public form style.	Standard	Customisable
EasyWithdrawal branding In Pro you can hide the app brand in the public experience.	With branding	No branding

Operations

Tools to review requests with more context and less manual work.

Feature	Free	Pro
Internal notes Add review notes to document the follow-up of each request.	Included	Included
Block in admin orders Shows a notice inside the order detail to detect open requests.	—	Included
Action in Customer Account Adds withdrawal access from the customer’s order and shows the status in their account.	—	Included
Synchronisation when refunding in Shopify Automatically updates the request when the order is refunded in Shopify.	—	Included
Advanced resolutions Document decisions and request closures with more operational detail.	Basic	Advanced

Included languages

European languages included from day one.

The public flow is available in the current app languages. Free uses standard texts; in Pro you can customise them by language.

English German Spanish French Italian Dutch Portuguese

Need another language?

Write to us and tell us which market you need to cover. We can assess new languages according to demand.

Request language

Frequently asked questions

Common questions before installing.

Which regulation does the app help with? +

The app helps implement an online withdrawal function aligned with Directive (EU) 2023/2673, which amends Directive 2011/83/EU. It does not replace a legal review of your store conditions.

Is there a request limit? +

No. The app does not limit the number of requests received. Free lets you use the essential flow and Pro adds customisation and advanced tools.

Are the button, form and trigger included in Free? +

Yes. Access to the form through a button, link or custom trigger is included in all plans.

What exactly does Pro add? +

Pro adds text and email customisation by language, visual popup customisation, branding removal, admin order block, action and status in the customer account, automatic synchronisation when refunding in Shopify and advanced resolutions.

What happens when an order is refunded in Shopify? +

In Pro, the request is automatically synchronised when the order is refunded in Shopify, so the status and case file remain aligned.

What happens if the order is not found? +

The store can receive the request marked as unverified to review it manually where appropriate.

Does the app replace legal advice? +

No. It is a technology tool that supports compliance. Each merchant should review its terms, exceptions and legal policy with its advisers if needed.

Ready before it becomes mandatory

Activate a clear, visible and documented withdrawal flow in your Shopify store.

Start with the free plan and improve the experience with Pro whenever you want brand customisation and more operational context.

Install for free →